How to Restart Nokia Lumia when it hangs

I came across with a strange situation with one of my friends Nokia Lumia 720. It runs on Windows Phone 8 and I’m also an owner of same phone. I was curios to know the problem and its solution. Let’s first have look for the problem:

  • Nokia Lumia 720 not switching off / Windows Phone 8 not switching off.
  • Nokia Lumia 720 screen black out / Windows Phone 8 screen black out.
  • Nokia Lumia 720 power button not working / Windows Phone 8 power button not working.
  • Nokia Lumia 720 nothing shown on phone when someone calls to it / Windows Phone 8 nothing shown on phone when someone calls to it.
  • Nokia Lumia 720 can’t power it off using PC also / Windows Phone 8 can’t power it off using PC also.

Nokia Lumia 720

As we all know that battery of phone is not replaceable as it is fully covered. So one can’t restart it by taking its battery out and all other options are not working. Here is the perfect solution for it:

Hold down and press the Volume down button and Power Off button for 15-20 seconds. Both buttons must be hold down and pressed simultaneously. Your phone will restart within few seconds. If it doesn’t work that please repeat same for 30 seconds it’ll definitely work.

Hope this solution for Nokia Lumia not restarting or Windows Phone 8 not restarting, will be helpful for all. Stay Connected and tuned.

Applies to: Nokia Lumia 720 | Nokia Lumia 820 | Nokia Lumia 920 | Nokia Lumia 730 | Nokia Lumia 830 | Nokia Lumia 930 and other Lumia Series Phone

  • rose

    hey this was really useful…. thanx for the tip…. my nokia 720 is a good phone but twice this has happened and i didnt know what to do and had to approach the dealers…. thanx once again for the tip…

  • sayeed


    Thank You so much…

    I was facing this problem. i was unable to switch on my mobile (Lumia 720).

    But your post really helped me. And surely it worked.

    phone is restarted.

    Thanks Again.

    • arvindk

      That’s great. Thanks for the confirmation. Hope it’ll help other users too facing same problem.

    • rowelie amabilis

      I experienced the same ,,I cant switched on my fone ..but this doesn’t work for me,,is there any more actions I could do to restart it?

  • Christian

    Thanks, but why it happens? I think it’s the WhatsApp app, because sometimes it’s after check or send or something with Waths.

    • arvindk

      There are some apps like Whatsapp which are not developer upto the mark for Windows Phone. Whatsapp crashes so many times and because of which Phone shows some glitches over display. So it may be the one of the reason.

  • purity

    Many Thanks for your helpful advise it has worked for me

  • Santhosh

    Thank you so much
    this tips works out a lot

    once again thant you so much

  • janak raj

    hey friends, it is beautyful & great tip ! thanks.

  • Mithun Rathinasamy

    Wow, you saved my day!!! 😀 Thanks!!!

  • Deepak Devarajan

    Thanks. This worked for me :)

  • thomas

    My problem is little different . My phone is working normally but its power button is not working . After using the phone wen I try to lock the screen its not locking . After one minute it will automatically lock and if I wana use it again I cant unlock it until someone messages me or call me .

    • arvindk

      This problem is coming in Lumia 620 also. It’s because of the Power Button only. Hardware part of the button is not touching the switch underneath the button. So it’s better to show the handset to the Service Center. May be there are chances to replace the button.

  • Shokky Shoxx

    This has just worked for me. My phone blacked out in the middle of the night and I couldn’t wake up early without my alarm. Quickly googled it and your solution worked out perfectly. Thanks a bunch :)

    • arvindk

      That’s great and I’m happy more than you as my solution helped you. :)

  • Someone

    Thanks, I was worried that it was screwed

  • joenar

    tnx. .this really help

  • Mayank Gadia

    hey dear,
    i already know all the restart process but still my phone is hanging continuously. I tried this thing many times and hard reboot also but still its hanging. Pls suggest what sholud i do..??

    • arvindk

      Which version are you using and is it your phone in warranty yet. If your phone is not in warranty then please update to Windows Phone 8.1, else wait for few days as next update will be soon available on all devices officially.

  • s.kumaresan

    ya, it works ………i open the lumia 720
    thanks lot

  • Vipin

    This was really helpful thank you

  • sonu

    I tried your suggestion but my down volume key is not working, is there any other option?
    Pls help me out

    • arvindk

      No, there is no other solution to Unlock the screen. Double tapping the screen is not yet released by the Microsoft .

    • Pz

      dude, even my phone’s vol down button won’t work but after i tried doing the above thing for about 30 sec +, it worked out, i freakin’ don’t know how :O

  • srisailam yadav

    Hi im using Nokia lumia 720 for simple reason v have unlock the key, do v have other options like double touch on the screen to open the lock

    • arvindk

      Double tapping the screen is not yet released by the Microsoft. May be in next update for this feature will added to the OS.

  • ramya

    Thanks a ton.. it was really helpful. It would be great if you can also let us know any common reason behind this blackout.

  • ramanan

    hey this was really useful…. thanx lol

  • Vinod W. B.

    Thanks for great idea !


    oops its working

  • Balaji K

    Thanks for the information .. its working..

  • rohit

    thanx a lot … its working

  • srinivas

    Thank you very much. Now it is working.

  • jouvyap

    hey man thats cool :)

  • suraaj

    thanks alot dear

  • Jdon

    Thankyou so much!! It’s WORKING :’)

  • Ankur

    Yes this works for me..

  • Nevin

    Thanks a lot ! It really helped!

  • dammieboi

    Yeah, it works!

  • sagar

    thanks……….a lot :)

    • disqus_OkrIFAQLGp

      What is the cause of hanging for all this Lumia phones?


    Thank You Soo Much Bro…. its working cool////////////////

  • vikas

    great its working


    Thanks dude It works, but WTF even for a small mobile der is no such type of problems i bought dis lumia 720 just a few months bak and now my mobile getting hanged every time wat am i asking is still how many times we hav to repeat dis!! Is der any permanent solution for dis???????????

  • Anurag

    thanx bro…..

  • Rahul

    Bravo!!!! Awesome … this worked ..

  • Mangesh

    Thnkx It really works…

  • Sumit

    Awesome…it works!!!

  • AR

    Thank you soooo much!!!
    that 30 seconds worked for me!

  • irfan

    Thanks a ton

  • mini

    Thank u so much…… Its working thanx again

  • Shrikanth M

    My Volume minimize button is not working. Is there any other way to restart my phone in this case.

  • Umesh

    Thanks… it is working

  • subiksha

    wow……it really worked for me…thank you so much for sharing this …….even nokia care person was not able to solve my problem…but you solved it

  • rohit

    Thanks a lot…. It realy worked

  • Dishant

    but what if none of the buttons are working….I want to restart my device but all the buttons are not working so can I restart through pc?

    • arvindk

      Yes, Use Lumia Software Recovery Tool. It’ll help you out.

  • Ayush


  • mahi

    thnks.. this worked

  • Ashish

    It really works… Thanks Thanks

  • Vaibhav

    I have tried to hard reset the lumia 720 device by long pressing the power button and the volume button simultaneously. But the screen still remains frozen. Can anybody please suggest any other alternative? Thanks in advance!

  • abhi

    super it works

  • Mohan

    I am a surgeon and must remain connected. My phone hanged and repair shop fellow scared me. I came across on the net your idea and it worked. Am delighted. Thanks

  • pranay reddy

    thanx bro.. its working

  • Santie Scholtz

    Thanks very much for the tip. Your solution has worked first time round. Weird that my phone blacked out on me today, I have had the phone for 15 months with no problems.

  • Linedy Ortiz

    Will I lose my photos and games if I do this?

  • shreya

    My Nokia Lumia 720 was freezed. It was switched off with a great difficulty after 4 hours.. And now it’s not being switched on.. Have tried alot of times.. What can be done?

  • jones jones

    Great working again, my worry is why it happened.

  • pramod

    first time my mobile hanged i can`t use me phone

  • pramod

    plese help me

  • pramod

    nokia lumia 720 complitly screen hang i can`t use me phone
    plese help me

  • Samik Basu

    Many thanks ! Arvindk

  • Bhasker

    super its working, thanks a lot. god bless you

  • babith

    My volume down key dont work what to do. Every time it hangs i have yo open the case

  • ganesh kumar gupta

    i do a big time but is not working………plzzzzz help meee

  • tango charlie

    thanks this really works

  • pooh

    my phone has completely switched off and not getting switched on since a week..please help..i tired going to nokia care but no luck..need the data’s in the phone :(

  • hss

    it’s a great solution…it really freaking worked!!!

  • Jayasri

    thank a big bunch…its working….present at an isolated place n worried about communication….d above is a saviour…..thanks a lot a lot :) Cheers

  • alexa