How to Soft Reset or Hard Reset Microsoft Lumia or Nokia Lumia when it hangs

I came across with a strange situation with one of my friends’ Nokia Lumia 720. It runs on Windows Phone 8 and I’m also an owner of the same phone. I was curios to know the problem and its solution. When I looked deeper into the issue then found that it’s not only Nokia Lumia 720 but all Microsoft/Nokia Lumia smartphones users are facing this. Windows Phone 8 or Windows Phone 8.1 or Windows Phone 10 users can benefit from this post in case they forgot their pin or their phone stuck or screen blackouts.

Let’s first have look for the problem:

  • Nokia Lumia / Microsoft Lumia not switching off OR Windows Phone not switching off.
  • Nokia Lumia / Microsoft Lumia screen black out OR Windows Phone screen black out.
  • Nokia Lumia / Microsoft Lumia power button not workingย OR Windows Phone power button not working.
  • Nokia Lumia / Microsoft Lumia nothing shown on the phone when someone calls to itย OR Windows Phone nothing shown on the phone when someone calls to it.
  • Nokia Lumia / Microsoft Lumia can’t power it off using Windows Device Recovery Toolย OR Windows Phone can’t power it off using Windows Device Recovery Tool.
  • Nokia Lumia / Microsoft Lumia screen hangs on any OR / Windows Phone screen hangs on any app.
  • Forgot PIN / passcode / password of Nokia Lumia / Microsoft Lumiaย OR Forgot PIN / passcode / password of Windows Phone.

Nokia Lumia 720

As we all know that some Lumia has issue where the battery of the phone is not replaceable as it is fully covered. So one can’t restart it by taking its battery out and all other options are not working. Here are the perfect solution for factory reset Windows Phone or soft reset Windows Phone or Hard reset Windows Phone:

Soft Reset Windows Phone:

Follow the simple steps given below, these steps are as similar to taking out the battery and then restarting your phone.

  • Hold volume down button.
  • While holding volume down, press the power button. Keep holding both simultaneously for 15-20 seconds until the phone vibrates.
This will kick the soft reset of the phone and your phone will restart in few seconds.
Hard reset Windows Phone or factory reset Windows Phone:
Initial steps for this procedure are same as soft reset and then we’ve to use the unique key sequence for getting into hard reset process. Follow the steps as:
  • Hold volume down button.
  • While holding volume down, press the power button. Keep holding both simultaneously for 15-20 seconds until the phone vibrates.
  • As it vibrates release the power button, but keep holding the volume down button until Exclamation mark (!) image comes on screen.
  • Release volume down button and press following keys in as given sequence.
  • Volume up.
  • Volume down.
  • Power button.
  • Volume down.
Now you’re in hard reset process or Factory reset process. You’ll see Gear Icon which will proceed to a fresh setup of Windows Phone. Soon you’ll see “Welcome to your Windows Phone, let’s get started”.

Hope this solution for Nokia Lumia not restarting or Windows Phone not restarting, will be helpful for all. Stay Connected and tuned.

Applies to all Windows Phone 8, Windows Phone 8.1, Windows Phone 10 devices like Lumia 950 XL, Lumia 950, Lumia 650, lumia 550, Nokia Lumia 720, Nokia Lumia 820, Nokia Lumia 920, Nokia Lumia 730, Nokia Lumia 830, Nokia Lumia 930, Microsoft Lumia 535, Microsoft Lumia 532, Microsoft Lumia 430, Nokia Lumia 640, Nokia Lumia 640 XL, Other Lumia Series Phone.

  • rose

    hey this was really useful…. thanx for the tip…. my nokia 720 is a good phone but twice this has happened and i didnt know what to do and had to approach the dealers…. thanx once again for the tip…

  • sayeed


    Thank You so much…

    I was facing this problem. i was unable to switch on my mobile (Lumia 720).

    But your post really helped me. And surely it worked.

    phone is restarted.

    Thanks Again.

    • That’s great. Thanks for the confirmation. Hope it’ll help other users too facing same problem.

    • rowelie amabilis

      I experienced the same ,,I cant switched on my fone ..but this doesn’t work for me,,is there any more actions I could do to restart it?

  • Christian

    Thanks, but why it happens? I think it’s the WhatsApp app, because sometimes it’s after check or send or something with Waths.

    • There are some apps like Whatsapp which are not developer upto the mark for Windows Phone. Whatsapp crashes so many times and because of which Phone shows some glitches over display. So it may be the one of the reason.

  • purity

    Many Thanks for your helpful advise it has worked for me

  • Santhosh

    Thank you so much
    this tips works out a lot

    once again thant you so much

  • janak raj

    hey friends, it is beautyful & great tip ! thanks.

  • Mithun Rathinasamy

    Wow, you saved my day!!! ๐Ÿ˜€ Thanks!!!

  • Deepak Devarajan

    Thanks. This worked for me ๐Ÿ™‚

  • thomas

    My problem is little different . My phone is working normally but its power button is not working . After using the phone wen I try to lock the screen its not locking . After one minute it will automatically lock and if I wana use it again I cant unlock it until someone messages me or call me .

    • This problem is coming in Lumia 620 also. It’s because of the Power Button only. Hardware part of the button is not touching the switch underneath the button. So it’s better to show the handset to the Service Center. May be there are chances to replace the button.

  • Shokky Shoxx

    This has just worked for me. My phone blacked out in the middle of the night and I couldn’t wake up early without my alarm. Quickly googled it and your solution worked out perfectly. Thanks a bunch ๐Ÿ™‚

    • That’s great and I’m happy more than you as my solution helped you. ๐Ÿ™‚

  • Someone

    Thanks, I was worried that it was screwed

  • joenar

    tnx. .this really help

  • Mayank Gadia

    hey dear,
    i already know all the restart process but still my phone is hanging continuously. I tried this thing many times and hard reboot also but still its hanging. Pls suggest what sholud i do..??

    • Which version are you using and is it your phone in warranty yet. If your phone is not in warranty then please update to Windows Phone 8.1, else wait for few days as next update will be soon available on all devices officially.

  • s.kumaresan

    ya, it works ………i open the lumia 720
    thanks lot

  • Vipin

    This was really helpful thank you

  • sonu

    I tried your suggestion but my down volume key is not working, is there any other option?
    Pls help me out

    • No, there is no other solution to Unlock the screen. Double tapping the screen is not yet released by the Microsoft .

    • Pz

      dude, even my phone’s vol down button won’t work but after i tried doing the above thing for about 30 sec +, it worked out, i freakin’ don’t know how :O

  • srisailam yadav

    Hi im using Nokia lumia 720 for simple reason v have unlock the key, do v have other options like double touch on the screen to open the lock

    • Double tapping the screen is not yet released by the Microsoft. May be in next update for this feature will added to the OS.

  • ramya

    Thanks a ton.. it was really helpful. It would be great if you can also let us know any common reason behind this blackout.

  • ramanan

    hey this was really usefulโ€ฆ. thanx lol

  • Vinod W. B.

    Thanks for great idea !


    oops its working

  • Balaji K

    Thanks for the information .. its working..

  • rohit

    thanx a lot … its working

  • srinivas

    Thank you very much. Now it is working.

  • jouvyap

    hey man thats cool ๐Ÿ™‚

  • suraaj

    thanks alot dear

  • Jdon

    Thankyou so much!! It’s WORKING :’)

  • Ankur

    Yes this works for me..

  • Nevin

    Thanks a lot ! It really helped!

  • dammieboi

    Yeah, it works!

  • sagar

    thanks……….a lot ๐Ÿ™‚

    • disqus_OkrIFAQLGp

      What is the cause of hanging for all this Lumia phones?


    Thank You Soo Much Bro…. its working cool////////////////

  • vikas

    great its working


    Thanks dude It works, but WTF even for a small mobile der is no such type of problems i bought dis lumia 720 just a few months bak and now my mobile getting hanged every time wat am i asking is still how many times we hav to repeat dis!! Is der any permanent solution for dis???????????

    • There is no permanent solution. You can upgrade to Windows 10 but unfortunately Windows 10 is not available for your device officially. You can try using Windows Insider.

  • Anurag

    thanx bro…..

  • Rahul

    Bravo!!!! Awesome … this worked ..

  • Mangesh

    Thnkx It really works…

  • Sumit

    Awesome…it works!!!

  • AR

    Thank you soooo much!!!
    that 30 seconds worked for me!

  • irfan

    Thanks a ton

  • mini

    Thank u so much…… Its working thanx again

  • Shrikanth M

    My Volume minimize button is not working. Is there any other way to restart my phone in this case.

  • Umesh

    Thanks… it is working

  • subiksha

    wow……it really worked for me…thank you so much for sharing this …….even nokia care person was not able to solve my problem…but you solved it

  • rohit

    Thanks a lot…. It realy worked

  • Dishant

    but what if none of the buttons are working….I want to restart my device but all the buttons are not working so can I restart through pc?

    • Yes, Use Lumia Software Recovery Tool. It’ll help you out.

  • Ayush


  • mahi

    thnks.. this worked

  • Ashish

    It really works… Thanks Thanks

  • Vaibhav

    I have tried to hard reset the lumia 720 device by long pressing the power button and the volume button simultaneously. But the screen still remains frozen. Can anybody please suggest any other alternative? Thanks in advance!

  • abhi

    super it works

  • Mohan

    I am a surgeon and must remain connected. My phone hanged and repair shop fellow scared me. I came across on the net your idea and it worked. Am delighted. Thanks

  • pranay reddy

    thanx bro.. its working

  • Santie Scholtz

    Thanks very much for the tip. Your solution has worked first time round. Weird that my phone blacked out on me today, I have had the phone for 15 months with no problems.

  • Linedy Ortiz

    Will I lose my photos and games if I do this?

  • shreya

    My Nokia Lumia 720 was freezed. It was switched off with a great difficulty after 4 hours.. And now it’s not being switched on.. Have tried alot of times.. What can be done?

  • jones jones

    Great working again, my worry is why it happened.

  • pramod

    first time my mobile hanged i can`t use me phone

  • pramod

    plese help me

  • pramod

    nokia lumia 720 complitly screen hang i can`t use me phone
    plese help me

  • Samik Basu

    Many thanks ! Arvindk

  • Bhasker

    super its working, thanks a lot. god bless you

  • babith

    My volume down key dont work what to do. Every time it hangs i have yo open the case

  • ganesh kumar gupta

    i do a big time but is not working………plzzzzz help meee

  • tango charlie

    thanks this really works

  • pooh

    my phone has completely switched off and not getting switched on since a week..please help..i tired going to nokia care but no luck..need the data’s in the phone ๐Ÿ™

  • hss

    it’s a great solution…it really freaking worked!!!

  • Jayasri

    thank a big bunch…its working….present at an isolated place n worried about communication….d above is a saviour…..thanks a lot a lot ๐Ÿ™‚ Cheers

  • alexa


  • john

    i tried the soft reset and gears was spinning and spinning contineously…..what i do…help me …

  • Sajjat Mahamud Eyasin


  • Fyrooz Zaheen

    I have tried all your suggestions and it shows gear icon but not restarting ! What to do?

  • shahid alam

    but i lost my phone power button so what to ??????????????????? plezzzzzzzzzzzzzzzzzzzzzzz help

  • pradeep

    its worked thank you

  • manju

    Your reset procedure is not working in my lumia 532 model…Please show some other solution for this problem!!!!!!!!!!!!!!

    • Your model is not so old it must work. Try again as you may be missing any step or not pressing any key properly.

  • Vijay

    Thanks. My lumia 730 suddenly started vibrating continuously and hanged.
    Holding down volume down & power button for 15-20 seconds restarted the phone ๐Ÿ™‚

  • Naresh M

    how much time takes while gear icon display for reset!

    • It may take few minutes. If it’s not coming there is some issue in pressing of buttons. Nothing else.

  • devabose

    its working but lost all contacts and datas

  • Vivek Tiwari

    Thanks for your help, Its working, I just Reset me Lumia 640 XL.

  • Mike

    Thank you, it works ๐Ÿ™‚

  • simplicio

    thank you dude its work …now my nokia lumia 1320 go back to normal stage..thank you again