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How to Soft Reset or Hard Reset Microsoft Lumia or Nokia Lumia when it hangs

I came across with a strange situation with one of my friends’ Nokia Lumia 720. It runs on Windows Phone 8 and I’m also an owner of the same phone. I was curios to know the problem and its solution. When I looked deeper into the issue then found that it’s not only Nokia Lumia 720 but all Microsoft/Nokia Lumia smartphones users are facing this. Windows Phone 8 or Windows Phone 8.1 or Windows Phone 10 users can benefit from this post in case they forgot their pin or their phone stuck or screen blackouts.

Let’s first have look for the problem:

  • Nokia Lumia / Microsoft Lumia not switching off OR Windows Phone not switching off.
  • Nokia Lumia / Microsoft Lumia screen black out OR Windows Phone screen black out.
  • Nokia Lumia / Microsoft Lumia power button not workingย OR Windows Phone power button not working.
  • Nokia Lumia / Microsoft Lumia nothing shown on the phone when someone calls to itย OR Windows Phone nothing shown on the phone when someone calls to it.
  • Nokia Lumia / Microsoft Lumia can’t power it off using Windows Device Recovery Toolย OR Windows Phone can’t power it off using Windows Device Recovery Tool.
  • Nokia Lumia / Microsoft Lumia screen hangs on any OR / Windows Phone screen hangs on any app.
  • Forgot PIN / passcode / password of Nokia Lumia / Microsoft Lumiaย OR Forgot PIN / passcode / password of Windows Phone.

Nokia Lumia 720

As we all know that some Lumia has issue where the battery of the phone is not replaceable as it is fully covered. So one can’t restart it by taking its battery out and all other options are not working. Here are the perfect solution for factory reset Windows Phone or soft reset Windows Phone or Hard reset Windows Phone:

Soft Reset Windows Phone:

Follow the simple steps given below, these steps are as similar to taking out the battery and then restarting your phone.

  • Hold volume down button.
  • While holding volume down, press the power button. Keep holding both simultaneously for 15-20 seconds until the phone vibrates.
This will kick the soft reset of the phone and your phone will restart in few seconds.
Hard reset Windows Phone or factory reset Windows Phone:
Initial steps for this procedure are same as soft reset and then we’ve to use the unique key sequence for getting into hard reset process. Follow the steps as:
  • Hold volume down button.
  • While holding volume down, press the power button. Keep holding both simultaneously for 15-20 seconds until the phone vibrates.
  • As it vibrates release the power button, but keep holding the volume down button until Exclamation mark (!) image comes on screen.
  • Release volume down button and press following keys in as given sequence.
  • Volume up.
  • Volume down.
  • Power button.
  • Volume down.
Now you’re in hard reset process or Factory reset process. You’ll see Gear Icon which will proceed to a fresh setup of Windows Phone. Soon you’ll see “Welcome to your Windows Phone, let’s get started”.

Hope this solution for Nokia Lumia not restarting or Windows Phone not restarting, will be helpful for all. Stay Connected and tuned.

Applies to all Windows Phone 8, Windows Phone 8.1, Windows Phone 10 devices like Lumia 950 XL, Lumia 950, Lumia 650, lumia 550, Nokia Lumia 720, Nokia Lumia 820, Nokia Lumia 920, Nokia Lumia 730, Nokia Lumia 830, Nokia Lumia 930, Microsoft Lumia 535, Microsoft Lumia 532, Microsoft Lumia 430, Nokia Lumia 640, Nokia Lumia 640 XL, Other Lumia Series Phone.

96 thoughts on “How to Soft Reset or Hard Reset Microsoft Lumia or Nokia Lumia when it hangs”

  1. hey this was really useful…. thanx for the tip…. my nokia 720 is a good phone but twice this has happened and i didnt know what to do and had to approach the dealers…. thanx once again for the tip…

  2. Hi,

    Thank You so much…

    I was facing this problem. i was unable to switch on my mobile (Lumia 720).

    But your post really helped me. And surely it worked.

    phone is restarted.

    Thanks Again.

    1. rowelie amabilis

      I experienced the same ,,I cant switched on my fone ..but this doesn’t work for me,,is there any more actions I could do to restart it?

  3. Thanks, but why it happens? I think it’s the WhatsApp app, because sometimes it’s after check or send or something with Waths.

    1. There are some apps like Whatsapp which are not developer upto the mark for Windows Phone. Whatsapp crashes so many times and because of which Phone shows some glitches over display. So it may be the one of the reason.

  4. My problem is little different . My phone is working normally but its power button is not working . After using the phone wen I try to lock the screen its not locking . After one minute it will automatically lock and if I wana use it again I cant unlock it until someone messages me or call me .

    1. This problem is coming in Lumia 620 also. It’s because of the Power Button only. Hardware part of the button is not touching the switch underneath the button. So it’s better to show the handset to the Service Center. May be there are chances to replace the button.

  5. This has just worked for me. My phone blacked out in the middle of the night and I couldn’t wake up early without my alarm. Quickly googled it and your solution worked out perfectly. Thanks a bunch ๐Ÿ™‚

  6. hey dear,
    i already know all the restart process but still my phone is hanging continuously. I tried this thing many times and hard reboot also but still its hanging. Pls suggest what sholud i do..??

    1. Which version are you using and is it your phone in warranty yet. If your phone is not in warranty then please update to Windows Phone 8.1, else wait for few days as next update will be soon available on all devices officially.

  7. Hi,
    I tried your suggestion but my down volume key is not working, is there any other option?
    Pls help me out

    1. dude, even my phone’s vol down button won’t work but after i tried doing the above thing for about 30 sec +, it worked out, i freakin’ don’t know how :O

  8. srisailam yadav

    Hi im using Nokia lumia 720 for simple reason v have unlock the key, do v have other options like double touch on the screen to open the lock

  9. Thanks a ton.. it was really helpful. It would be great if you can also let us know any common reason behind this blackout.

  10. Thanks dude It works, but WTF even for a small mobile der is no such type of problems i bought dis lumia 720 just a few months bak and now my mobile getting hanged every time wat am i asking is still how many times we hav to repeat dis!! Is der any permanent solution for dis???????????

    1. There is no permanent solution. You can upgrade to Windows 10 but unfortunately Windows 10 is not available for your device officially. You can try using Windows Insider.

  11. wow……it really worked for me…thank you so much for sharing this …….even nokia care person was not able to solve my problem…but you solved it

  12. but what if none of the buttons are working….I want to restart my device but all the buttons are not working so can I restart through pc?

  13. I have tried to hard reset the lumia 720 device by long pressing the power button and the volume button simultaneously. But the screen still remains frozen. Can anybody please suggest any other alternative? Thanks in advance!
    -Vaibhav

  14. I am a surgeon and must remain connected. My phone hanged and repair shop fellow scared me. I came across on the net your idea and it worked. Am delighted. Thanks

  15. Santie Scholtz

    Thanks very much for the tip. Your solution has worked first time round. Weird that my phone blacked out on me today, I have had the phone for 15 months with no problems.

  16. My Nokia Lumia 720 was freezed. It was switched off with a great difficulty after 4 hours.. And now it’s not being switched on.. Have tried alot of times.. What can be done?

  17. my phone has completely switched off and not getting switched on since a week..please help..i tired going to nokia care but no luck..need the data’s in the phone ๐Ÿ™

  18. thank a big bunch…its working….present at an isolated place n worried about communication….d above is a saviour…..thanks a lot a lot ๐Ÿ™‚ Cheers

  19. Your reset procedure is not working in my lumia 532 model…Please show some other solution for this problem!!!!!!!!!!!!!!

  20. Thanks. My lumia 730 suddenly started vibrating continuously and hanged.
    Holding down volume down & power button for 15-20 seconds restarted the phone ๐Ÿ™‚

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